FAQs

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Shipping Information

Do You Ship Internationally?

Yes, we do ship internationally. Local customs duties are to be borne by the customer and are not factored into checkout prices. International shipping prices vary by destination.

How Long Will It Take To Get My Package?

Within India, most orders take between 3-5 working days. For some locations, we also have an option of expedited delivery which takes 2-3 working days. For expedited delivery, please contact us at:

Via email at support@frangipani.co.in

Via telephone at +91.9920172557

How can I check the status of my order?

You will receive an email with the order confirmation, and the status of the order. You will also receive tracking information from us, where you will be able to see exactly where your order is and what stage of processing.

Orders and Returns

How does real time inventory work?

Our inventory is managed in real time. Product availability is displayed on each product page. It is important to know that your shopping bag will not reserve the actual inventory on your order until the checkout process is completed. On occasion, items in your shopping bag can become “out of stock” before the checkout process is completed and will be removed from your shopping bag.

How quickly will my order be processed?

We pride ourselves in our ability to process orders on the same day that they are placed, excluding Sundays and national holidays. Your order will most likely ship out on the same day that it is placed or the very next day.

How do I know the correct size for my child?

We understand that children come in all sizes and shapes! Our website contains a detailed sizing guide by age. Our products are true to these sizes so before you order, please check the guide for the best sizing for your child. Always remember that children like loose comfortable clothing! 

How Can I Cancel Or Change My Order?

If you would like to cancel an order after the payment has been processed please contact us at support@frangipani.co.in or via telephone at +919920172557

How Can I Return a Product?

If you find that a product is damaged, or that you have received a wrong product, we are happy to process the refund or exchange within 21 days. Please get in touch with us at:

Via email at support@frangipani.co.in

Via telephone at +91.9920172557 

Once we receive the product and have ensured that it is unwashed, unworn and product tags are intact in its original packaging, we will process the refund / exchange from our end. In case of any queries you can reach us at:

 

Via email at support@frangipani.co.in

Via telephone at +91.9920172557

Who should I to contact if I have any queries?

For any queries you can reach us on email at support@frangipani.co.in and on the phone at +919920172557

Payment Information

What Payment Methods Are Accepted?

We accept most domestic and international credit cards. We also accept COD payments and Paypal payments. For additional options and bulk orders you can contact us at:

Via email at support@frangipani.co.in 

Via telephone at +91.9920172557

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers.

Responsive customer service

How can I get assistance on any issue of my query/order/exchange?

In case of any queries you can reach us at:   

Via email at support@frangipani.co.in 

Via telephone at +91.9920172557

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