Return & Refund Policy

REFUND POLICY

We do not accept refunds or exchanges unless the item is damaged or defective

We will only issue a refund if items are defective or damaged. Our policy lasts 15 days from the date the order is placed. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, your item must be unused, unworn unwashed and in the same condition that you received it. It must also be in the original packaging. To complete your refund, we require a receipt or proof of purchase.

REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we will transfer the money to your bank account within a 7 working days.

There is often some processing time before a refund is posted. If you have not received a refund after 15 days of the approval email please contact us at info@frangipanikids.co.in

REFUND PROCESS

Sale items are non-refundable and non-exchangeable. Only regular priced items may be refunded if they are defective, unfortunately sale items cannot be refunded or exchanged.

SHIPPING

To return your product, you should mail your product to: Frangipani Kids, 1st Floor Naju Mansion, 54 Wodehouse Road, Colaba, Mumbai 400005
Tel: 022.22165518
www.frangipanikids.co.in

FRANGIPANI GARMENTS LLP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Frangipani

Indian Ethnic Wear Kids | Buy Kids Clothes & Dresses In Mumbai – Frangipani India




Your package is safeWe understand the situation around us

At this time due to the lockdown imposed by the government in response to COVID-19, we are only delivering in Mumbai with a delivery time of 2-3 days. Anywhere else in India, delivery time maybe delayed by 10-15 days. In the meantime, your package will remain safe and sanitised with us. 
In case you need to get in touch with us, please call us on +919920172557 from 11am till 6pm.

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